Client Support Specialist (West Coast)

Remote
Temporary
Hustle
Entry Level

:briefcase: Job Title: Client Support Specialist 

:office: Company Name: Hustle

:round_pushpin: Location: Remote: CA, DC, MA, MD, NY, NH, CT, FL, NC, VA 

:hourglass: Time: Full-Time / Hourly - West Coast hours

:computer: Tech Stack: Zendesk, Periscope, Datadog, Shortcut, Github

Hustle is a peer-to-peer texting platform designed to empower organizations to humanize communication. Texting with Hustle complements other communication strategies and brings real human connection back in the digital era when people ignore bots and prefer to talk to real people. Founded in 2014 as a community engagement tool for campaigns and advocacy, Hustle has evolved to become the leader in transforming how individuals and institutions build meaningful, long-lasting relationships.

 

At Hustle, we work in a progressive mission-driven environment. You’ll go home proud knowing you made an impact on major efforts by political and non-profit organizations of all sizes. This year you’ll have the opportunity to provide support to political campaigns in the leadup to an important national election. This is a temporary role to support campaigns using Hustle leading up to the midterm elections, and will run from July - December 31, 2022.  

 

If you’re looking to start your career in an emerging tech space, Hustle’s it. Here, you get to learn-on-the-fly, feel your input is acknowledged and valued, and work collaboratively with your fellow support team members on a daily basis to deliver above-industry standards in response quality and turnaround time. 

 

What You Get To Do Everyday:

  • Respond to customers in a timely manner via helpdesk software (100% email-based)
  • Learn Hustle’s software platform (web and mobile applications)
  • Document, troubleshoot & problem solve, defining repeatable solutions using Support CRM to track & identify trends
  • Work with our engineering team to escalate bug reports for validation and participate in the delivery of fixes
  • Offer suggestions to improve documentation, processes, knowledge base and culture
  • Provide internal feedback to resolve ongoing pain points experienced by you and clients

Who You Are:

  • Career interest working in SaaS or technology space
  • Previously employed with a non-profit, political or advocacy organization
  • Experience with direct B2C customer support or comparable experience
  • Advanced tech troubleshooting ability
  • Excellent written English
  • Strong communication and problem-solving skills
  • 9AM-5PM PT M-F schedule, with rotational on-call responsibilities on weekends for the final 5 weeks of the election cycle (October - November)
  • Sense of humor, wit, and empathy for users
  • Comfortable and willing to work remotely, and use tools for remote teamwork (Slack for example) 
  • Helpdesk software experience preferred (Zendesk in particular)

Hustle's Benefits / Perks

  • Working with a mission-driven team that celebrates the diversity of its members
  • Flexible Time Off policy 
  • Generous parental leave policy
  • Full medical, dental, and vision insurance coverage for employees
  • Yearly “Gift of Hustle” benefit to share a free Hustle service subscription with the organization of your choice

 

Hustle is an excellent team due to the diverse backgrounds of our staff. This includes professional background, subject matter expertise, culture, race/ethnicity, sexual orientation, gender identity and expression, language, political beliefs, and hobbies. We sincerely encourage women, minorities, and people from underrepresented backgrounds to apply.

 

We offer competitive compensation and provide a range of benefits such as covering 100% of employees’ health insurance premium, 401k, and flexible time-off.

 

Hustle will consider for employment qualified applicants with arrest and conviction records, pursuant to laws applicable in California, Massachusetts, Maryland, New York, New Hampshire, Connecticut, Florida, North Carolina, Virginia and Washington D.C.

 

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